Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible.
Processing Time
Orders are typically processed within 1-3 business days after purchase confirmation.
Shipping
All orders are shipped via CTT or DHL Portugal.
Estimated delivery times:
- Portugal: 3-5 business days
- Internation Shipping times may vary depending on destination
Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, or customs processing.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Pre-Orders
For pre-orders items, estimated shipping dates will be clearly stated on the product page. Orders containing pre-order items will be shipped once stock becomes available.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. Soft Armour is not responsible for delays or lost parcels caused by incorrect address information.
Lost or delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us on: soft.armour.support@gmail.com
We will do our best to assist you as quickly as possible.